Privacy Policy

Last updated 26 December 2008

1. Scope

This privacy notice applies to personal information collected on this website http://www.webgauge.co.nz and by the use of any WebGauge Solutions products or services.

2. Your privacy

We are committed to protecting your privacy, and all personal information that you supply to us will be treated in accordance with the Privacy Act 1993 ("Privacy Act"). This Privacy Policy explains how we may collect, store, use, and disclose the personal information provided by you.

3. Collection of personal information

You may voluntarily provide us with your personal information to enable us to provide you with information or services, respond to your enquiries, or otherwise use that information in accordance with this Privacy Policy. We may also use automated tools, methods, and systems to collect certain information about you automatically when you visit this website, and use any of our products or services. We may collect personal information as follows:

3.1. Signing up for a WebGauge Account
When you set up a WebGauge Account, we will collect personal information from you, including your first name and last name, contact details, email address and password. We may in future collect additional information to help us to provide services to you.

3.2. Website and WebGauge Accounts
When you use the Website or log in to your WebGauge Account, we may collect personal information about you, including:

• in relation to the WebGauge Account: your email address and the password you specified when you signed up (so we can verify your identity)
• IP address and host name used by your computer to connect to the Website
• operating system and the browser your computer uses
• search engine or inbound hyperlink you used to reach the Website
• pages viewed by you
• updated personal information (where you change your details using the online forms)
• your name and contact details (where you contact us via the Website)
• date, time, and duration of your visit

We may also use cleansed and non-personally identifiable information for our own statistical purposes.

3.3. Use of WebGauge router
When you use your WebGauge router, it may periodically collect and transmit your personal information to our servers, including:

• the IP and hardware addresses of your WebGauge router;
• the IP and hardware addresses of each device connected to your router;
• the date and time that your router last communicated with our servers;
• the amount of data used by each device connected to your router;
• the type of data used (i.e. “standard” or “other”, where standard refers to traffic on a selected range of ports and protocols, and other refers to all other traffic);
• your customer number; and
• any information you provide when assigning a device to a particular flatmate.

We DO NOT, and WILL NOT collect any information which may identify the content you are viewing online, such as:

• names, URLs or IP addresses of websites or services you have visited;
• usernames, passwords, or other personal information you transmit to third parties;
• credit card numbers, bank account details; or
• ANY other information not specified in this Privacy Policy.

4. Your right not to provide personal information

You may decide not to provide your personal information to us. However, if you do not provide your personal information (or if you provide incorrect personal information), we may be unable to provide you with access to certain information, products, or services.

5. Retention and storage

We will only hold your personal information for as long as reasonably necessary to provide you with the relevant products and services, or to assist us with improving our products or services. We will typically retain your personal information for no more than 3 years following the termination of the service agreement between you and WebGauge Solutions. The location at which we store your personal information will depend on the nature and purpose of the information and the manner in which you supply it to us. We may use, process, and store your personal information in secure locations in New Zealand or overseas.

6. Our contractors

We may engage specialised information technology contractors or similarly qualified contractors (who have agreed to deal with your personal information in accordance with this Privacy Policy) to analyse, process, and store your personal information on our behalf (whether in New Zealand or overseas).

7. Security

We will ensure that the personal information that you provide us is protected, by such security safeguards as it is reasonable in the circumstances to take, against loss, access, use, modification, disclosure (except with our authority), and other misuse. In addition, we will ensure that if it is necessary for your personal information to be given to a person in connection with the provision of one of our services, we will do everything reasonable within our powers to prevent the unauthorised use or unauthorised disclosure of the information by that person.

8. Use

The personal information we collect will be used to operate the Website, the products and services you have purchased from us, to provide other services that you have authorised or requested, and for accounting, operational, statistical purposes. We may also use your personal information to:

• verify and process any application forms;
• contact you in relation to your account;
• respond to any questions or correspondence from you;
• analyse usage, trends, and statistics to help improve our service to you;
• carry out internal research and development;
• provide you with information about a service that you are using (including critical updates and announcements);
• eliminate the need for you to enter repeatedly the same information;
• customise the Website to suit your particular preferences and interests;
• enable us to use, process, or analyse that information for a specific purpose;
• verify your identity or to provide you with a replacement password when you forget the password for your account; and
• carry out any other use that is notified to you at the time of collection, or which is otherwise authorised by you.

9. Disclosure

Your privacy is important to us. We will not otherwise disclose your personal information except:

• to our employees, contractors, agents, advisors, and service providers who need to use your personal information for any purpose set out in the section above 'Use' (and who have agreed to deal with your personal information in accordance with this Privacy Policy);
• as set out in this Privacy Policy;
• as required to comply with the law (for example, court orders); and
• where you have otherwise authorised us to do so.

We will never, under any circumstances, sell your information to marketing or research agencies.

10. Access and correction

Where we hold your personal information in such a way that it can readily be identified and retrieved, you are entitled to request access to that information or to obtain our confirmation of whether or not we hold that personal information. It is important to us that the personal information we hold about you is accurate, complete, and current. If you have an account, you may log in to your account and update and correct your personal information. You may also contact our privacy officer to request access to, or correction of, your personal information that we hold. We reserve the right to charge a reasonable fee for the preparation and provision of any information you request under this section.

11. Unsubscribing

Where you have requested or authorised us to send you messages (for example, alerts, confirmations, or information necessary to provide you with the relevant goods and services) you can request us to stop sending you any or all of those messages by taking any one of the following steps:

• using the unsubscribe feature (if present) in any such message; or
• contacting our privacy officer.

Once we have received your request we will, as soon as is practicable, comply with that request.

12. Cookies and sessions

The Website may use cookies and sessions to provide you with certain services or functionality. Cookies and sessions may be used to identify you as an individual user of the Website. We use this technology to, amongst other things:

• personalise your visits to the Website;
• enable us to improve the content, reliability and functionality of the Website;
• enable you to use certain services or functionality, such as your account; and
• track Website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

13. Automatic sign in

The Website may use the IP address of your internet connection to attempt to give you access to your internet usage meter without prompting for a username and password. You will still be required to log in to view or change any personal information, or view anything beyond the first “Usage.aspx” page.

14. Third party websites

The Website may contain hyperlinks to third party websites. We are not responsible for the content of third party websites, or the manner in which those websites collect, store, use, and distribute any personal information you provide. When visiting any third party website from hyperlinks on the Website, we encourage you to review the privacy statement of that website so that you can understand how the personal information you provide will be collected, stored, used and disclosed.

15. Privacy officer

If you have any questions about this Privacy Policy or about the personal information that we hold about you (or if you wish to complain about the way we have dealt with your personal information), please contact our Privacy Officer via the helpdesk.

16. Changes

We may change or update this Privacy Policy from time to time. When we do so we will also revise the 'last updated' date at the top of the Privacy Policy. We encourage you to review this Privacy Policy from time to time to stay informed about how we deal with your personal information. Your continued use of our products or services constitutes your agreement to this Privacy Policy and any updates posted on this Website from time to time.